Shipping, Returns & Exchanges
Shipping
Every Vie Artlétique order is carefully prepared and packaged before it begins its journey to you.
Order Processing
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will begin processing on the following business day.
During product launches, holidays, or periods of high demand, processing may take slightly longer.
Shipping Options
Shipping methods, estimated delivery times, and costs will be displayed at checkout.
Standard Shipping: Free shipping on all US orders
Delivery estimates begin after your order has been processed and are not guaranteed.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Tracking may take up to 24 hours to update after the carrier receives your package.
Shipping Locations
Vie Artlétique currently ships to United States and Canada.
International customers may be responsible for applicable duties, taxes, customs charges, or import fees. These charges are determined by the destination country and are not controlled by Vie Artlétique.
Address Changes
Please review your shipping information carefully before submitting your order. Once an order begins processing, we may be unable to change or redirect the delivery address.
Contact customerservice@artletique.com as soon as possible if an update is needed.
Lost, Stolen, or Delayed Packages
Vie Artlétique is not responsible for delays caused by the shipping carrier, weather, customs, or circumstances outside our control. If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the carrier before contacting us.
For additional support, email customerservice@artletique.com with your order number.
Returns & Exchanges
We want you to feel confident in your Vie Artlétique purchase. Eligible products may be returned or exchanged within 60 days of delivery.
Return Eligibility
To qualify for a return or exchange, items must be:
- Unworn and unused
- Free from marks, damage, or signs of wear
- Returned with all original packaging, tags, and accessories
- Purchased directly from Vie Artlétique
- We recommend trying shoes indoors and on a clean surface until you are certain of the fit.
- Products purchased through another retailer must be returned to the original place of purchase.
Exchanges
Need a different size or color? Eligible items may be exchanged within 60 days of delivery, subject to product availability.
If the requested item is unavailable, we will issue a refund to the original form of payment.
Start a Return or Exchange
To begin a return or exchange, email us at customerservice@artletique.com and enter your order number and email address.
Return shipping charges might apply.
Refunds
Once your return is received and inspected, we will notify you of its status. Approved refunds will be issued to the original form of payment.
Please allow 2-3 business days for your refund to appear, depending on your financial institution.
Original shipping charges are nonrefundable.
Final Sale Items
Items marked Final Sale are not eligible for return or exchange unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at customerservice@artletique.com within 5 days of delivery. Include your order number and photographs of the item so our team can assist you.